A: We currently offer three virtual address locations in Ontario, Canada:
-1025 King Street East, Unit 107, Cambridge, Ontario N3H 3P5
-100 Main Street East, Unit 202, Hamilton, Ontario L8N 3W4
-2150 WInston Park Drive, Unit 203, Oakville, Ontario L6H 5V1
When placing the order, you will be able to choose the specific location that you want your virtual address to be set up in.
A: We are planning to add Ottawa, Waterloo, Brantford, Markham/Toronto, Laval/Montreal, Halifax, Edmonton and Vancouver/Surrey among other Canadian locations in the coming 6-24 months. At this time, however, our services are only available in Cambridge, Hamilton and Oakville.
A: Absolutely. You will be able to change location at no extra cost with no change to your existing contract. We will be sending email announcements to existing customers each time a new location becomes available.
Q: Can I use this address to register my business?
A: Yes once you subscribe to our virtual address service, you will be able to use it as official address to register your business
Q: When can I start using the service?
A: You can use the address the same day you sign up and get approved.
Q: Rather than signing up online, I prefer to receive an invoice. Is that possible?
A: Sure thing. Contact us today and we will get you set up.
Q: How will I know that I have received a new mail?
A: You will receive an email and SMS notification whenever a mail addressed to you is received
Q: Do you charge extra for notifications?
A: Nope. You will never be charged for email or SMS notifications.
Q: How do I pay for this service?
A: By signing up on our website, you will be able to pay directly by credit card. We can accommodate alternative payment methods such as Interac (etransfer), cheques (CAD only), Paypal, Money Transfer and even virtual currencies. Please contact us to discuss if needed.
Q: Do you offer refunds?
A: Orders cancelled within 7 days of signing the service agreement can be refunded in full, provided that the address has not been used for any purpose. No refund will be provided for orders cancelled after 7 days of activation.
Q: Can I use this address as my permanent address?
A: As this is not a residential location, you are not allowed to use this address as your permanent address for identification purposes.
Q: Can I use this service to receive my Amazon orders and other packages?
A: You can receive up to 10 packages each month for free with each plan, and for extra packages in the same month you will be charged $3 each. If you plan to use your virtual address to receive online orders and expect to receive more than 10 packages a month, you may consider signing up through our sister company Beavership which offers a full service package reception and storage service plans with higher limits.
Q: Can I pick up my mail in person?
A: You can pick up mail in person at our stores. You will be able to schedule a pickup from your notification email. Pickup requests are mandatory for our Hamilton and Oakville locations. Walk-ins are accepted for our Cambridge location although you are advised to call prior to coming to ensure there is an associate present at the store at the time you come.
Q: Can you forward a mail or package received at my mailbox?
A: Yes absolutely, we offer mail and package forwarding services to addresses in Canada, the United States and Internationally. The cost is $5 plus the courrier fee. We can also consolidate multiple letters and/or packages for forwarding with no extra consolidation fee.
Our Cambridge flagship store is our primary location for international shipments. If you expect to be receiving packages that need to be shipped overseas, please select that location when signing up for faster processing.
Q: I am based outside Canada. Can I use your service?
A: Yes absolutely, we welcome international clients. International clients are advised to choose our Cambridge location for faster processing.
Q: What is the difference between aliases and recipients?
A: Aliases are other names similar to one's primary name. For Robert Johnson, aliases might be Rob Johnson or Bob Johnson. For Paradise Canada Incorporated, aliases might be Paradise Inc, Paradise Toronto (if they have a branch in Toronto or use this as business name) or Paradise.ca (if that's their website). Recipient would be a different person, such as a spouse, a friend, or a colleague.
Q: Can I list another company as recipient on the Unlimited plan?
A: While the Unlimited plan can be shared by up to 5 recipients, only one corporation can be listed among those recicipients. A separate account is required for a different company. We offer a 10% discount on additional accounts by the same primary user.
Q: I have signed up for the Value plan for my company. Can I receive mails addressed to my name under the same plan?
A: Yes this is allowed.
Q: Do you charge for discarding junk mail or shredding unneeded letters?
A: These are always free at My Virtual Address.
Q: Are your prices in USD or CAD?
A: As a 100% Canadian-owned and operated company, all prices listed on this website are in Canadian Dollars.